Everything you need to know about VIXEN Beauty & Apparel
FREQUENTLY ASKED QUESTIONS
Do you ship worldwide?
Yes! VIXEN Beauty & Apparel ships worldwide. We want every Vixen around the globe to ride in style. International shipping rates and delivery times vary by location. Orders over a certain amount may qualify for discounted or free shipping.
How long will it take to receive my order?
Domestic orders (USA) typically arrive within 5–7 business days. International orders may take 7–16 business days depending on your location and customs processing. You will receive a tracking number once your order has shipped.
What is your return and exchange policy?
We want you to love every VIXEN piece. If you are not completely satisfied, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Beauty and grooming products are final sale for hygiene reasons.
How do I find my size?
Each product page includes a detailed size guide to help you find your perfect fit. VIXEN apparel is designed to celebrate the female form — bold, confident, and flattering. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a fitted look.
Are your beauty products cruelty-free?
We do not test on animals and are committed to cruelty-free practices. Our formulas are crafted to deliver luxury performance with care for animals and the environment.
What is the Outlaw by VIXEN grooming line?
Outlaw by VIXEN is our premium men's grooming line — crafted for the rugged, confident man who rides alongside his Vixen. The line includes beard oils, beard care, and CBD grooming products designed for the modern outlaw. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Will you have products available at Sturgis 2026?
Absolutely! VIXEN will be launching exclusive limited-edition collections at Sturgis Motorcycle Rally 2026. Stay tuned for announcements on our Sturgis Collection — limited quantities, rally-ready styles, and pieces you won't find anywhere else.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale options for qualified retailers, boutiques, and rally vendors. Please contact us directly at our contact page or email us to discuss wholesale pricing and partnership opportunities.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use this number to track your package directly through the carrier's website. If you have any issues with tracking, please reach out to our support team.
How can I contact VIXEN customer support?
We are here for you! You can reach our customer support team through our Contact page. Our team is available Monday through Friday, 9am–6pm PST, and we aim to respond to all inquiries within 24 hours. For faster responses, please include your order number if your question is order-related.
